ELFHT Non-rostered Patients – Services

Non-rostered Patients – Services

We make every effort to assist non-rostered patients. Appointments must be booked for any procedure.

The following are services we provide for non-rostered patients. If the service you require is not on this list, or if you have any questions, please give us a call.

Appointments with Medical Professionals:

The Elliot Lake Family Health Team is offering the Virtual Clinic program to anyone who does not have a doctor in town. This clinic will allow you to have prescriptions refilled with exception of opioids, manage chronic disease, obtain specialist referrals, and assist with form completion. 

This clinic is launched for non-rostered patients on a book appointment basis. We sincerely hope this addition to our services is of benefit to you. If you have any questions or concerns, please do not hesitate to contact the clinic.

Patients interested in having an appointment must complete the Medical History Consent Form as well as provide a medication list from their pharmacy to be registered before booking an appointment. The forms can be found by clicking the button below, or picking them up from ELFHT’s 1st floor clinic.

Patients can call (705) 461-8882 ext. 263 or stop in at the ELFHT clinic on the 1st floor to book an appointment with a virtual physician that is available.

For more information, and to find the forms to be filled out, please click the button below:

The vision behind the Ontario Telemedicine Network is to ensure every Ontarian has access to the best health care, where and when they need it.

The Ontario Telemedicine Network (OTN) uses innovative technology to make accessing healthcare more convenient, therefore reducing travel time and expenses. OTN is a service that allows people in rural and remote areas to access medical care through virtual and long distance means. They provide a wide range of virtual services, including access to physicians and specialists, as well as other healthcare workers. They also have various services aimed at managing COPD, heart failure, diabetes, and palliative care, amongst other things. OTN is now part of Ontario Health, a government agency responsible for ensuring Ontarians continue to receive high-quality health care services where and when they need them.

OTN is funded by the Government of Ontario, therefore medical professionals such as Doctors and Nurse Practitioners can refer patients to specialists and other health care providers at no cost to the physician or the patient. Our telemedicine program at the Elliot Lake Family Health Team is coordinated by a Telemedicine Coordinator – Nurse. Find more information by clicking the button below:

Services and Medical Procedures:

Removal of Stitches (ROS) is a suture, staple, and stitches removal service. Post operation, the patient will be given a date by their doctor or surgeon on which to have their stitches removed. The patient can then make an appointment with the ELFHT for that day to have the ROS done.

No referral is needed. The patient must call the clinic to book an appointment for the day they were given by their doctor or surgeon.

To book an appointment, or if you have any questions, call the clinic at (705) 461-8882.

Services available as part of the Sexual Health Clinic are as follows:
  • Reproductive health services including pap tests, pelvic and breast exams
  • Sexually transmitted infection counselling, screening and treatment
  • IUD insertions and removal
  • Birth control counselling, education and prescribing
  • Endometrial biopsy (to investigate abnormal vaginal bleeding)
  • Menopause screening and management including hormonal and non-hormonal treatment options
  • Unplanned pregnancy testing, counselling and care
  • Therapeutic abortion services (up to 9 weeks) or referral, counselling and follow up support post abortion

No referral is needed for an appointment to discuss any of these services. To book an appointment, call the clinic at (705) 461-8882.

Sexually Transmitted Infections (STI) are spread predominantly by [unprotected] sexual contact, including vaginal, anal and oral sex. Some STIs can also be spread through non-sexual means such as via blood or blood products. Many STIs—including syphilis, hepatitis B, HIV, chlamydia, gonorrhoea, herpes, and HPV—can also be transmitted from mother to child during pregnancy and childbirth. A person can have an STI without having obvious symptoms of disease. Common symptoms of STIs include [unusual] vaginal discharge, urethral discharge or burning in men, genital ulcers, and abdominal pain.”

World Health Organisation

Sexually transmitted infection counselling, screening, and treatment are all provided by the ELFHT’s sexual health clinic. Please call (705) 461-8882 to book an appointment with your family doctor or a nurse practitioner.

Pap tests are a routine examination and swab to test for abnormal, potentially cancerous cells in the cervix. Anyone with a cervix is recommended to undergo regular tests.

For Pap Test information, please visit the Cancer Related Services page.

This service is an uninsured service.

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Interdisciplinary Health Services:

The goal of the Annual Diabetes Check-up program is to have all clients with type 2 diabetes reviewed once a year by one of our registered nurses, our dietitian or our pharmacist. This appointment is an educational opportunity to teach clients about all the important aspects of their diabetes care including blood sugar control, reducing cardiovascular risk, healthy diet, exercise and foot care. Furthermore, the visit is intended to be an opportunity to encourage appropriate diabetes self-management, support achievement of targets and address the client’s outstanding preventative care items. Clients requiring more intensive diabetes education and follow-up may be referred to our local Diabetes Education Program (DEP) at St. Joseph’s General Hospital.

Non-rostered patients can request or be referred for an annual check-up.

For more information or to request a check-up, please call the clinic at (705) 461-8882.

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Anyone can book a COVID-19 Vaccination appointment with the ELFHT, regardless of if you are a rostered patient. For information on the vaccine clinic, please visit the COVID-19 Information page:

Influenza (The Flu)

Starting in 2020 – due to COVID-19 – the ELFHT started mass flu vaccination clinics.  This will continue in the following years.

The ELFHT usually receives Flu vaccines in October or November.

At that time, a mass flu vaccine clinic will be advertised. The vaccine clinics occur once (one day) per week for several weeks in the fall of each year.

Patients will also be offered a vaccine if they have an appointment at our office.

Please call the ELFHT if you have questions, or to inquire about the clinic and arrival of vaccines.


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Patients must book appointments in advance. Our focus is on rostered patients who have diabetes, peripheral vascular disease, mobility problems and/or poor visual acuity. We do see some non-rostered patients at the discretion of the chiropodist.

Footcare services available are:

  • Biomechanics:   Foot examinations to determine the cause of pain. May include referrals to outside agencies such as Bioped for orthotic management.
  • Skin problems:  Treatment and management of, but not limited to, calluses, corns, warts, swelling and infections.
  • Toe nail problems: Treatment and management of, but not limited to, ingrown, fungal, thick, discoloured and crooked toe nails. 
  • Lower limb and foot wound care: Treatment and management of acute, surgical, diabetic and hard to heal skin wounds or ulcers.

Call (705) 461-8882 to determine if the chiropodist has availability.

Spirometry is a common simple breathing test. It measures pulmonary (lung) function by measuring the amount and/or speed of air that can be inhaled and exhaled. It assesses breathing patterns and can help diagnose conditions such as asthma, COPD, pulmonary fibrosis, and others.

Pre & Post Bronchodilator

You will be asked to breathe through a mouthpiece while wearing a nose clip. The tester will coach you to take in as big a breath as possible. You will then blast the air out as fast as you can until your lungs are completely empty. You may then be asked to take another deep breath in again. You will do this three times or more to make sure the results are accurate. You will then be given a medication (bronchodilator) to breathe in. The test would then be repeated to show if your lungs have responded to the medication.

How to prepare for the test:

  • Do not smoke for one hour before test
  • Do not drink alcohol within four hours of test
  • Do not eat a large meal within two hours of test
  • Please wear loose clothing
  • Do not perform vigorous exercise within 30 minutes of test
  • If you are on puffer medications, you may be asked to not take them for a few hours before spirometry. Ask your doctor (or the clinic) beforehand if this applies to you.
On Current Regime

This is the same procedure as the Pre & Post Bronchodilator test, with the addition of any inhaled medication that you have been prescribed.

For a spirometry test, a referral from a health care professional is required.

INR follow ups are for patients who have been prescribed specific blood thinning medication. The patient will go for some lab tests to ensure their blood is the correct consistency. Their results will be examined and their medication adjusted accordingly.

Anyone prescribed certain blood thinners will be automatically entered into the system for an INR follow up.

If you are unsure about whether your blood thinner prescription requires this service, speak to your doctor or pharmacist, or give us a call at (705) 461-8882.

Patients will be contacted by ELFHT staff for the INR follow up. A physician at the ELFHT will take on non-rostered patients only in relation to the INR.

The social worker provides services to both rostered and non-rostered patients over the age of 18.

Patients can be referred by a physician or a member of the ELFHT, or they can self-refer by calling the clinic.

Services provided are individual counselling sessions for:

  • Depression
  • Anxiety
  • Grief
  • Stress management
  • Caregiver support

The Chronic Pain Self-Management program, and the MAST program are also both available to non-rostered patients.

Each new patient will have an appointment over the phone to complete a screening before scheduling a counselling appointment.

For more information, please call the clinic at (705) 461-8882 and speak to the first floor receptionists.

All dietary services are available for non-rostered patients.

These services include:

  • Weight Management
  • Diabetes Support
  • Pre-diabetes Education
  • Dyslipidemia
  • Hypertension
  • Renal
  • GI Disorders
  • Others

For more information, please visit the Interdisciplinary Health Services web page:

Cognitive testing is provided to determine changes in a patient’s cognition and mental status. The test askes a patient to answer questions, and draw and identify simple diagrams. The results of the testing are sent to a physician who interprets it. Testing is provided in English or French.

To access this service, a referral is required from a physician, or from an interdisciplinary health member of the ELFHT. Once a referral is sent, the ELFHT will contact the patient for an appointment.

For more information, please call the clinic at (705) 461-8882 and speak to the first floor receptionists.